Selling

Are You Happy With the Performance of Your Manufacturing Team?

April 18, 2024 Selling Comments Off on Are You Happy With the Performance of Your Manufacturing Team?

Do you have a set of metrics to determine the performance of your manufacturing team? Are these metrics broken into subgroups for each manufacturing department? Another way to ask the question is how do you know if you're manufacturing team is performing at peak performance? Are there key performance indicators ...

Do your product/projects meet your customers’ expectations?

March 20, 2024 Selling Comments Off on Do your product/projects meet your customers’ expectations?

The title of this newsletter “Do your products/projects meet your customers’ expectations?” Is a critical question that you should be asking constantly in your business. The first question I would have for you is how do you know if your products/projects meet customer expectations? Do you have the infrastructure in place ...

Are your projects completed at or below budget expectations?

February 22, 2024 Selling Comments Off on Are your projects completed at or below budget expectations?

Completing projects or delivering products at or below your budgeted cost expectations is critical in meeting financial projections for your company. While this is intuitively obvious, our experience tells us that the metrics required to determine this on a real time basis is something that is not necessarily an active ...

Do your projects ship on time?

January 27, 2024 Selling Comments Off on Do your projects ship on time?

Delivering on time, in our experience, is a measure of quality. And in order to ship/deliver a product or project on time we believe it is imperative to track this metric and report it for every function that has any responsibility for a product or project. I guess the primary question ...

Do You Ever Have Difficulty Collecting Final Payments for Projects?

November 15, 2023 Selling Comments Off on Do You Ever Have Difficulty Collecting Final Payments for Projects?

Last month, we discussed the need for clear and concise definitions of what constitutes acceptance and transfer of ownership to be included in quotations. The need for these clear and concise definitions becomes apparent at the end of a project when you, as the supplier, are trying to collect the ...

Do Your Quotations Clearly Describe Customer Acceptance and Transfer of Ownership?

October 20, 2023 Selling Comments Off on Do Your Quotations Clearly Describe Customer Acceptance and Transfer of Ownership?

Over the last few months, we've been writing about the communication chain from the customer through the manufacturing function. As important, if not more important, is the understanding between you and your customer of “what constitutes the customers’ acceptance of your products or services and when transfer of ownership takes ...

How Good is The Good Communication Between Sales and Applications Engineering?

September 28, 2023 Selling Comments Off on How Good is The Good Communication Between Sales and Applications Engineering?

Over the last few months we have been writing about the communication chain from the customer through the manufacturing function. We have noted that communication of customer expectations is critical, and often, not done with excellence. The first essential element of communication for customer expectations is the communication from the customer ...

How Good is The Good Communication Between Engineering and Manufacturing?

August 22, 2023 Selling Comments Off on How Good is The Good Communication Between Engineering and Manufacturing?

The topic last month was: How good is the communication between Sales and Engineering? We pointed out that this is important as engineering needs to understand “what was sold”. The same can be said for the communication between engineering and manufacturing. If engineering understands what was sold, and in a quantitative ...

How Good is The Good Communication Between Sales and Engineering?

July 19, 2023 Selling Comments Off on How Good is The Good Communication Between Sales and Engineering?

We feel it's imperative that communication between the sales and engineering functions be excellent because engineering needs to know exactly what was sold. If engineering doesn't know, quantitatively, exactly what was sold, they will not be able to engineer to meet customer expectations! In many companies there is a “wall” between ...

Do Your Design Teams Perform Service and Startup Calls?

June 27, 2023 Selling Comments Off on Do Your Design Teams Perform Service and Startup Calls?

In our previous newsletter we observed: “An engineering staff that is not capable of going to the field and working with your customers is an engineering staff that, we feel, is operating at 50%.” This observation is based on many years of experience working with engineering staffs in various businesses." We have ...

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Growth happens from an objective view. Strategen works with you to evaluate and identify the primary areas of your business that require improvement. Using our 6-point business planning process, we will develop and implement a custom-tailored strategy for your business.

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