50 Habits of Top Performing Sales People: Habit #9 – Call Reports
March 26, 2015
Selling
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Continuing with the twelve Organizational Skills let's look at Habit #9 - Call Reports. Write a call report, thank you letters/email, assign tasks and assign follow-ups immediately after each sales call. Who does call reports anymore? Does your sales team do call reports? Do they do them every day? Do they do them after each call? Do they do them at night or at lunch? These questions drive most managers and salespeople nuts because they hate call reports. What's the purpose of the call report? There are many options, but let's try this: the purpose of a call report is to summarize, briefly, who was seen, what happened and ...
Habit #8 – What’s a Customer Management System?
Use an integrated customer management system that includes e-mail, contacts, calendar, task manager, opportunity tracker and a report generation system. Does your sales team use a customer management system? Many salespeople believe they are using a customer management system when in fact what they are using is an e-mail and calendar system. A customer management system is a system that includes e-mail, contacts, task manager, opportunity tracker and a report generation system. In addition, a customer management system integrates all of the data so that every opportunity has every bit of data information, related to that opportunity, available at a glance. Customer management ...
50 Habits of Top Performing Sales People – Habit #7 – How Much Have You Sold?
January 26, 2015
Selling
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By Bill Phillips, Strategen, Inc. Continuing with the twelve Organizational Skills let's look at Habit #7 - How Much Have You Sold: Know your quota and actual sales month to date, quarter to date and year to date. Know your order balance as it compares to your quota and have a written plan that outlines how any short fall in revenue will be produced by product and by customer/prospect. Does your sales team know exactly what they sold last month? Do they know the exact products or services and the dollar amount of each sale? If not, can they put ...
50 Habits of Top Performing Sales People – Habit #6: Predicting the Future
December 22, 2014
Selling
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By Bill Phillips, Strategen, Inc. Continuing with the twelve Organizational Skills let's look at Habit #6: Predicting the Future: Know which opportunities are going to be funded, know when they are going to be funded and know this on a daily basis. Up to this point, discussion has focused on D's and the funding of D's. Well, how do you turn C's into D's? This takes as much focus and sometimes more focus than closing D's. Knowing when opportunities are going to be approved for purchase by your customers'/prospects' management, while not as exciting as developing an approved opportunity, is nevertheless crucial information ...
50 Habits of Top Performing Sales People – Habit #5 – Is the Money Real?
November 24, 2014
Selling
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Continuing with the twelve Organizational Skills let's look at Habit #5 - Is the Money Real? Know which opportunities are funded and when the money will be spent. Salespeople work with a wide variety of opportunities and at any one time could have literally hundreds of quotations in their portfolio. How do they manage the sheer number and determine where to spend their time? In last month's Newsletter, it was stated that a salesperson should spend their time on D opportunities. Well, that assumes a perfect world and the world is not perfect. So if a sales person cannot spent all ...
50 Habits of Top Performing Sales People Habit #4 – Which One’s More Important
October 27, 2014
Selling
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Continuing with the twelve Organizational Skills let's look at Habit #4 - Which One's More Important: Prioritize leads and active projects. How do you know which lead or quote or project is the most important? It surprises us how many salespeople do not know the answer to this question. We find it's because they have no methodology to classify quotes, leads, projects or inquiries. Without this methodology it is impossible to answer the question. So what is the methodology? There are many approaches. All of the customer management system available today have a methodology for classifying sales opportunities. The important question ...
50 Habits of Top Performing Sales People: Habit #3 – The 90 Day Calendar
September 19, 2014
Selling
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Continuing with the twelve Organizational Skills let's look at Habit #3 - The 90 Day Calendar: Plan a business and travel calendar 90 days in advance. Habit 3 takes time management to another level by taking the focus on time from Habits 1 and 2 and using it to plan the salespersons business and travel calendar 90 days into the future. The goal is to provide focus to the salespersons schedule so they are doing the right thing at the right time to maximize their sales effort. Creating a 90 Day Calendar is one of the main things we do ...
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